Refund policy

All sales are final but you can exchange your item if it's damaged, the wrong size, or you were shipped the wrong item.

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange request, you can contact us at contact@maeware.com.

If your exchange request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting an exchange will not be accepted. 

We will notify you via email once we've received and inspected your returned item to be exchanged.

You can always contact us for any shipping questions at contact@maeware.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on sale item/s or item/s bought with gift cards.